We understand how frustrating it can be when your casino game freezes, crashes, or disconnects — especially in the middle of a spin or bet. Don’t worry: your game data is always saved securely, and we’re here to help you get back on track.

🛠️ Steps to Follow if a Game Crashes

1. Refresh the Page
   Try refreshing your browser or closing and reopening the game.

2. Log Out and Log Back In
   Sign out of your BetLion account and log back in to re-establish your session.

3. Go to “My Bets” or “Game History”

   • You can view the outcome of your most recent game or round.

   • If your bet was placed successfully, the result will already be recorded.

4. Switch Devices or Networks

   • If the issue continues, try using a different device (e.g., switch from mobile to desktop).

   • Ensure you have a stable internet connection.

🔒 What Happens to My Bet?

• If your bet was placed before the crash, it will be processed normally, and any winnings will be credited.

• If the game did not register the bet, your balance will remain unchanged.

Our games use a secure system that automatically stores every action, so nothing is lost due to technical issues.

📩 Still Need Help?

If the problem persists or you're unsure about the result:

• Contact us via email: helpke@betlion.com

• Include your username, the name of the game, and approximate time of play

Our team will investigate and respond as quickly as possible.

Your game experience matters to us. We'll always make sure you’re treated fairly and get back in the game smoothly.