At BetLion, we want all players to enjoy a fair and exciting experience. In some cases, your casino winnings may appear lower than expected due to bonus rules, free spin limits, or regulatory requirements.
Below are the most common reasons why your winnings might be limited or capped:
Winnings from bonus funds or free spins are often subject to certain limits:
There may be a maximum win cap (e.g. KES 10,000 from a free spin bonus)
Bonus winnings may need to meet wagering requirements before becoming withdrawable
๐ Always check the Terms & Conditions of the promotion or bonus offer.
If you're playing with promotional credits and haven't made a deposit:
Winnings may be limited to a maximum amount (e.g. KES 13,000 equivalent to $100)
Some winnings may not be eligible for withdrawal until you deposit and meet wagering terms
Some casino games have internal limits on how much you can win per spin or round, especially when playing with Restricted Funds (bonus balance).
Also note:
Progressive jackpots are not increased by bonus wagers
Certain features may be disabled when using free play or promotional credits
If you're confused about a specific win:
Check the gameโs paytable and bonus rules
Contact our Customer Support team at helpke@betlion.com for a detailed explanation
Weโre here to ensure transparency and fairness. Understanding how limits work helps you play smarter โ and keep the fun going.