My Account Is Locked or Suspended – What Now?

My Account Is Locked or Suspended – What Now?

If you’re unable to access your BetLion Kenya account because it’s been locked or suspended, don’t worry — this can usually be resolved quickly with the help of our support team.

🔒 Why Was My Account Locked or Suspended?

Your account may be temporarily restricted for one of the following reasons:

  • 🔑 Multiple failed login attempts

  • 📵 Suspicious activity detected

  • 🔄 Verification required for your account or payment method

  • 🚫 Violation of BetLion terms and conditions

✅ What to Do Next

  1. Double-check your login details — make sure your phone number and password are correct

  2. Try resetting your password using the “Forgot Password” link

  3. If you're still locked out, contact our Customer Support Team via:

    • Live Chat

    • Email

Our team will help you verify your identity and restore access to your account as quickly as possible.

📌 Tip: To avoid future issues, never share your login details with anyone and always use a strong password.

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