I Can’t Log In to My Account

I Can’t Log In to My Account

If you’re having trouble logging into your BetLion Kenya account, don’t worry — we’ll help you get back in quickly.


🛠️ Common Login Issues & Fixes:

1. Incorrect Phone Number or Password

  • Double-check that you’ve entered the correct phone number linked to your account

  • Ensure your password is accurate (watch out for capital letters or extra spaces)

2. Forgot Password

  • Click on “Forgot Password?” on the login page

  • Enter your registered phone number

  • You’ll receive an OTP code via SMS to reset your password

3. Didn’t Receive OTP Code

  • See our guide: “I didn’t receive my OTP code – What should I do?”

  • Make sure your phone has signal and can receive SMS

4. Account Locked or Suspended

  • If your account is temporarily locked, refer to our article: “My account is locked or suspended – What now?”

  • You may need to contact support for help


📩 Need More Help?

If you’ve tried all of the above and still can’t log in, our Customer Support Team is available 24/7 via:

  • Live Chat

  • Email

We’ll verify your identity and help restore access to your account.


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