Why Isn’t My Deposit or Withdrawal Showing?

Why Isn’t My Deposit or Withdrawal Showing?

If your deposit or withdrawal hasn't appeared in your BetLion account, don’t worry — there are a few common reasons and easy fixes.

🔍 Deposit Not Showing?

Here’s what to check:

  • ✅ Correct Phone Number: Make sure you're using the same mobile number registered on your BetLion account

  • ✅ Sufficient Balance: Confirm that the amount was deducted from your mobile money wallet

  • ✅ Network Delays: Mobile money providers (e.g. M-Pesa, Airtel) may occasionally experience delays

  • 📨 SMS Confirmation: You should receive a confirmation SMS from your provider and from BetLion

  • 🔁 Try Refreshing: Log out and back in, or refresh your balance from your account menu

💸 Withdrawal Not Showing?

  • ✅ Minimum Amount: Ensure you're withdrawing at least KES 50

  • ✅ Correct Format (SMS): Use the format Withdraw#Amount (e.g. Withdraw#100) to 40418

  • ✅ Transaction Limits: Check that you haven’t exceeded your mobile money provider’s transaction limit

  • ✅ Registered Number: Withdrawals will only be sent to your registered phone number

🛠️ Still Not Showing?

If your transaction is still missing after a few minutes:

  • Contact our 24/7 customer support via Live Chat, email, or phone

  • Provide your transaction ID and the time/date of the attempt

We’re here to ensure you get back in the game without delay.


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